Frequently Asked Questions

Shipping Information

We offer reliable standard and express shipping options through trusted courier partners. Available methods are shown at checkout based on your location.

Delivery time depends on your selected shipping option:

  1. Standard Shipping: 3–7 business days
  2. Express Shipping: 1–3 business days

Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also check order status in your VSOONI account dashboard.

International shipping is available in select regions. Availability and charges will appear at checkout.

Orders & Payments

We accept:

  1. Credit/Debit Cards
  2. Net Banking
  3. UPI
  4. Mobile Wallets

All transactions are processed through secure, encrypted payment gateways.

Orders can be modified or canceled before they are shipped. Once dispatched, changes cannot be made.

You may order as a guest, but creating an account provides faster checkout, easy tracking, and exclusive offers.

Warranty & Repairs

Yes, all VSOONI electronics include a standard manufacturer warranty, starting from the date of purchase.

The warranty covers:

  1. Manufacturing defects
  2. Operational issues not caused by physical damage or misuse

You may order as a guest, but creating an account provides faster checkout, easy tracking, and exclusive offers.

Contact our support team with your invoice and product details. Our service partners will assist you through the warranty process.

Product Support & Usage

Every product comes with a manual in the box. Digital copies are also available on the official VSOONI website.

Yes, installation support is available for VSOONI televisions. A technician will contact you after delivery to schedule installation.
Installation charges are applicable based on the conditions outlined in the warranty card.

Reach our support team via:

  1. Email: support@vsooni.com
  2. Customer Care: Monday–Saturday, 10 AM to 7 PM

Account & Privacy

Yes. VSOONI maintains strict data protection standards to keep your information secure and confidential.

Yes. Log in to your account anytime to edit your personal details, address, or password.