Privacy Policy

Please read them carefully before using our services.

1. Information We Collect

   1. Name
   2. Delivery and billing address
   3. Email address
   4. Mobile / phone number
   5. Payment information (processed securely via third-party gateways — we do not store full card details)
   6. Order notes or special instructions
   7. Account registration details (if you create an account)

2. Automatically Collected Information

   1. IP address
   2. Browser type and version
   3. Device information (mobile/desktop, OS)
   4. Pages visited, time spent, and navigation patterns
   5. Cookies, web beacons, and similar tracking technologies

3. Information from Third Parties

   1. Shipping partners (e.g., Delhivery, Blue Dart, India Post) for delivery updates
   2. Payment processors (Razorpay, PayU, CCAvenue, etc.)
   3. Marketing / analytics tools (Google Analytics, Facebook Pixel, etc.)

4. How We Use Your Information

   We use the collected information for the following purposes:

   1. To process and fulfill your orders (including shipping and invoicing)
   2. To communicate order updates, delivery status, refunds, cancellations
   3. To provide customer support and handle complaints/returns
   4. To send transactional emails/SMS (order confirmation, OTPs, delivery alerts)
   5. To improve our website, products, and services
   6. To prevent fraud and ensure website security
   7. With your consent — to send promotional offers, newsletters, product recommendations (you can unsubscribe anytime)
   8. To comply with legal obligations, court orders, or government requests

5. Sharing of Information

   We do not sell your personal information to third parties. We may share your data only in these limited cases:

   1. With logistics/shipping partners to deliver your order
   2. With payment gateway providers to process transactions
   3. With cloud hosting, IT service providers, or analytics tools (under strict confidentiality)
   4. To comply with law enforcement, regulatory authorities, or legal proceedings
   5. In case of merger, acquisition, or sale of business assets (your data may be transferred as a business asset)

6. Data Storage & Security

   1. Your data is stored on secure servers located in India (or with providers having adequate safeguards).
   2. We use industry-standard security measures (SSL encryption, access controls, firewalls) to protect your information.
   3. However, no method of transmission over the internet is 100% secure — we cannot guarantee absolute security.
   4. Retention: We keep your data only as long as necessary for the purposes outlined or as required by law (typically 5–7 years for tax/order records).

7. Cookies & Tracking Technologies

   We use cookies and similar technologies to enhance your experience, analyze traffic, and show relevant ads. You can manage cookie preferences through your browser settings. For details, see our separate Cookie Policy (if you have one).

8. Service & Support

   1. For installation, repairs, or service support, customers may contact our authorized service centers.
   2. Service availability depends on the customer's region.

9. Your Rights (under DPDP Act & other applicable laws)

   You have the right to:

   1. Access your personal data we hold
   2. Correct inaccurate/incomplete data
   3. Withdraw consent (where processing is consent-based)
   4. Request erasure of data (subject to legal retention requirements)
   5. Nominate a person to receive your data in case of death/incapacity
   6. Grieve to the Data Protection Board of India if needed
   7. To exercise these rights, contact us at the email below. We will respond within the timelines prescribed by law.

10. Children’s Privacy

    Our website and services are not directed at children under 18 years. We do not knowingly collect data from children. If you believe we have collected such data, please contact us immediately.

11. International Transfers

    ThesIf you are outside India, your data may be processed in India. We ensure appropriate safeguards for any cross-border transfer as required by law.

12. Changes to This Privacy Policy

    We may update this policy from time to time. The updated version will be posted here with the revised “Last updated” date. Significant changes will be notified via email or website notice.